Senior Systems Engineer

Job summary

The Senior Engineer will consult with all areas of IT to assist in the architecture, design, build and maintenance of the infrastructure within our existing datacenters and Cloud environments. The Senior Engineer will both service our internal infrastructure, and our clients’ environments.

Summary of Essential Job Functions

  • Collaborate with all IT Teams and Client Care to implement Cloud and/or Hybrid IT solutions that support our clients’ needs
  • Provide daily support of our clients’ IT infrastructure via service tickets
  • Participate in 24×7 on-call rotations
  • Be assigned as technical resource for internal and client projects
  • Assist in pre-sales activity with Client Care and Solutions Architects
  • Participate in architecture and design sessions related to IT strategy
  • Develop automated methods to remediate and mitigate system events and minimize operational complexity
  • Mentoring of junior consulting staff
  • Create and update technical documentation
  • Expertise aligning business objectives with technical solutions
  • Other duties as assigned

Minimum Qualifications 

  • Successful completion of a full 4 year course of study in an accredited college or university leading to a bachelor’s or higher degree in a major such as computer science, information technology, or related; or appropriate combination of education and work experience
  • 5 years’ experience in IT systems administration
  • 5 years’ experience in IT consulting/managed services role
  • Analytical skills including critical thinking, decision making, problem solving
  • Project management skills including collaboration and teamwork, organizational skills, and managing clients’ expectations
  • Diagnoses and correlates complex system problems, identifies root causes and develops remediation strategies
  • Ability to prioritize and perform a variety of concurrent tasks with minimal supervision
  • Effective written and verbal communication skills.

Necessary Skills

  • Proven technical experience in design, system installations/upgrades/migrations, deployment administration, and or support of Microsoft Server technologies – Server, SQL, Exchange and business applications
  • Experience building and supporting Cloud, hybrid, and on premise infrastructure for business applications
  • Advanced working knowledge and experience with VMware and Hyper-V
  • Working knowledge and experience with Microsoft Azure and Office 365
  • Automation via use of RMM, and various scripting tools
  • Advanced working knowledge and experience with Active Directory, Azure AD and Group Policy Management
  • Experience with storage solution capabilities such as LUN and RAID management, SAN and NAS configuration, and storage networking
  • Working knowledge and experience with TCP/IP networking and routing
  • Working knowledge and experience with data backup, disaster recovery, replication and failover solutions
  • Advanced troubleshooting skills to determine root cause

Preferred Qualifications

  • Microsoft MCSE or new Role-based certifications
  • Azure Solutions Architect or Azure Administrator certifications
  • VMware VCP/VCAP

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