Terms of Service

ProviNET Solutions Support Services provides Windows OS support based on the life cycle of Microsoft. For the most current life cycle please visit: https://support.microsoft.com/en-us/lifecycle

• Microsoft Windows 7-10 (*Note: Windows XP and older are no longer support by Microsoft)
• Mac OS X 10.6 Snow Leopard – OS 10.12 Sierra
• Android 4.4 (KitKat) – Android 8.0 Oreo
• iOS 7 – iOS 11
• Other workstation operating systems may be supported (ie Linux) for level one user support but this is to be discussed during onboarding and workflow discussions.
• End user printing support
• This includes all industry standard anti-virus applications such as: Symantec, McAfee, Microsoft Security Essentials, Kaspersky, Webroot, Trend Micro, and Webroot.

ProviNET Solutions Support Services provides Windows Server OS support based on the life cycle of Microsoft. For the most current life cycle please visit: https://support.microsoft.com/en-us/lifecycle

• Windows Server 2008-2016 (*Note: Server 2003 and older no longer supported my Microsoft)
  • This may include Exchange support, print server support, Active Directory support and file server support. This is limited to level one triage and support only.
• Other server operating systems may be supported (ie Linux) for level one user support but this is to be discussed during onboarding and workflow discussions.
• End user printing support.
• Citrix support (Session management, password management)
• VMWare support (Session management, password management)
• This includes all industry standard anti-virus applications such as: Symantec, McAfee, Microsoft Security Essentials, Kaspersky, Webroot, Trend Micro, and Webroot.

This is related to level one support such as configuring basic settings and resolving non-application specific technical issues with internet browsers.

• Internet Explorer (within support of Microsoft life cycle)
• Microsoft Edge
• Firefox
• Chrome
• Safari
• Opera

• Level one connectivity support with WiFi connectivity (i.e.: initial triage and troubleshooting of connectivity issues).

Password resets modules and user administration will be provided by ProviNET Solutions Support Services, provided the client is able to provide the required credentials. This list is not all inclusive and additional applications may be supported:

• Office 365
• Google Applications for Business
• Netsmart Vision *
• PointClickCare *
• American HealthTech (AHT)
• Rehab Optima
• AccuNurse
• Imprivata
• MatrixCare application suite
• Ability Riskwatch and Carewatch
• The Worxhub
• Paylocity
• ADP payroll
• PSMail
• Kronos Timekeeping
• REPS
• Novatime
• PowerDMS

• Microsoft Office 2007-current
  • Office, Excel, Powerpoint, OneNote, Outlook, (Please note: Applications such as Visio, FRx and Project are not included in standard office suite)
• Office 365 (SaaS model of Microsoft Office, Sharepoint and Skype for Business)
• Google business productivity applications
• Email application support
  • Outlook, Office 366, OWS, Google Gmail, IBM (Formerly Lotus) Notes, POP Mail clients, PSMail, Groupwise
• GoToMeeting

• Status Solutions SARA and Wandergaurd systems

This is for level one support only such as client configuration and troubleshooting connectivity. This is not related to the data center portion of remote applications.

• Microsoft Remote Desktop Services
• Citrix Receiver
• VMWare Horizon
• Cisco AnyConnect
• Junos Pulse
• Global Connect
• Nagios
• Watchguard
• Barracuda VPN
• Spiceworks

• GoToAssist
• LogMeIn
• Teamviewer
• ConnectWise Automate (Formerly Labtech)
• Dameware

• Apple products running supported iOS
• Android tablets running supported Android OS