Service Desk Employee Spotlights

Director of Support Services: Scott Sweeney


Support Services Lead: Rob Flaherty


Mailbag Mondays

Episode 11: Mailbag Monday – Implementing Different Tiers of Support

This week on ProviNET Mailbag Monday, Megan from Chicago writes: Our organization is growing at a rapid pace and is unable to manage our IT support call volume. We now are actively looking for a Service Desk to assist us. However, we still would like to have active participation in supporting our team. What would you recommend when implementing different tiers of support? Have a question about the Service Desk, tech related, or about ProviNET Solutions in general, please submit them to provinetmailbag@provinet.com.


Episode 12: Mailbag Monday – What to look for in a Service Desk Partnership

This week on ProviNET Solutions Mailbag Monday, Candice from Phoenix writes:

Our organization is considering outsourcing support to a 3rd party organization. We’ve looked regionally and national for the right partner, but the options are daunting and we don’t know where to begin. What qualifications or characteristics should we look for in a service desk partnership?

Have a question about the Service Desk, tech related, or about ProviNET Solutions in general, please submit them to provinetmailbag@provinet.com.


Episode 13: Mailbag Monday – Different Service Desk Support Tools

This week on ProviNET Solution’s Mailbag Monday, Dan from Portland writes: There are multitude of support tools that a Service Desk can utilize.

What are some of those tools and are there different ones that are better equipped for certain industries?

Have a question about the Service Desk, tech related, or about ProviNET Solutions in general, please submit them to provinetmailbag@provinet.com.