Service Desk Coordinator

Title Service Desk Coordinator
Department(s) Service Desk Team
Reports to Service Desk Lead

Job summary

The Service Desk Coordinator will be responsible for a variety of configuration, troubleshooting, customer communication and service duties. This person will also be the direct contact to several large ProviNET clients.

Summary of essential job functions

  • Perform remote problem resolution and troubleshooting
  • Escalate tasks as necessary
  • Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners
  • Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software
  • Maintain excellent customer relations through phone/electronic communication
  • Keep a consistent, open line of communication with specific clients

Skills necessary

  • Bachelor’s degree or equivalent work experience
  • Experience troubleshooting Microsoft products
  • Ability to multi-task
  • Strong customer service skills
  • At least 2 years’ experience with providing effective and efficient real-time support for a variety of desk-top technology users
  • At least 2 years’ experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers
  • Must be able to push, pull, move and/or lift a minimum of 50 pounds to a minimum height of 3 feet

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