ProviNET is a nationally recognized leader of managed technology services for organizations in the senior living and long-term healthcare marketplace. Born out of a provider in the Midwest, our team has had to innovate and solve challenges not only for our parent company, but also for many prestigious long-term care providers throughout the country.
ProviNET offers healthcare technology consulting as well as managed services ranging from server and application hosting, Service Desk support, and technical and engineering services.
Plan Breakdowns
Response Time Guarantee | 30 Minutes |
24x7x365 Monitoring & Automated Reporting |  |
Managed Anti-Virus Software | |
Anti-Virus / Anti-Spyware Management | |
Cloud Backup and Monitoring | |
Drive Space Monitoring | |
Event Log Monitoring | |
Log File Maintenance | |
Service Availability Monitoring | |
Print Queue Monitoring | |
Server Patch Management | |
Over the Phone Remote Support (Unlimited) | |
Remote Control Support (Unlimited) | |
User Account Administration | |
File Share Permission Administration | |
Security Administration | |
Local Backups to NAS Device | |
Quarterly Scheduled Business Review | |
Onsite Support for Covered Events (Unlimited) | |
24×7 Remote Emergency Support | |
Phone and Remote Support for All Applications (Unlimited) | |
Updates / Upgrades / Add-Ons / Patches for All Applications | |
Moves and Hardware Upgrades Included | |
Operating System Upgrades Included | |
Response Time Guarantee | 30 Minutes |
24x7x365 Monitoring & Automated Reporting | |
Managed Anti-Virus Software | |
Anti-virus / Anti-Spyware Management | |
Microsoft Application Support | |
Over the Phone Remote Support for Microsoft Applications (Unlimited) | |
Remote Control Support for Microsoft Applications (Unlimited) | |
Online Asset Management | |
Online Ticket Support | |
Workstation Optimization and Management | |
VPN Client Management | |
Software Patch Management for Microsoft Applications | |
Phone and Tablet E-mail Configuration | |
On-Site Support for Covered Events (Unlimited) | |
Phone Support for All Applications (Unlimited) | |
Moves and Hardware Upgrades Included | |
Operating System Upgrades Included | |
Hard Drive Imaging to NAS Device | |
Response Time Guarantee | 30 Minutes |
24x7x365 Monitoring & Automated Reporting | |
Managed Firewall and Subscription Included | |
Gateway Anti-Virus and Advanced Threat Protection | |
Firewall Management | |
VPN Management | |
Router Management | |
Switch Management | |
Wi-Fi Management | |
Internet Service Provider (ISP) Subscription Assistance | |
ISP Outage Support and Vendor Notification | |
Annual Disaster Recovery Review | |
Annual Technology Plan | |
DNS Management | |
Online Firewall Reporting | |
Moves and Hardware Upgrades Included | |
After Hours firmware upgrades of network devices | |