Service Desk Coordinator
Summary of Essential Job Functions
- Troubleshoot, resolve, and escalate service tickets as needed
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Provide remote technical assistance and support for incoming service tickets via emails and calls for issues related to computer hardware, software, and SaaS applications
- End user support of mobile devices
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Communication skills to participate in project meetings and technical work sessions with co-workers and customers
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or scheduled maintenance outages
- Orienting new end users in hardware, software, and network systems/services available
- Produce, maintain, and update technical documentation
- Ability to work on multiple priorities and/or projects simultaneously
- The ability to complete training classes, personal study, and certification exams as assigned
- Other duties as assigned
Minimal Requirements
- Troubleshoot, resolve, and escalate service tickets as needed
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Provide remote technical assistance and support for incoming service tickets via emails and calls for issues related to computer hardware, software, and SaaS applications
- End user support of mobile devices
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Communication skills to participate in project meetings and technical work sessions with co-workers and customers
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or scheduled maintenance outages
- Orienting new end users in hardware, software, and network systems/services available
- Produce, maintain, and update technical documentation
- Ability to work on multiple priorities and/or projects simultaneously
- The ability to complete training classes, personal study, and certification exams as assigned
- Other duties as assigned
Preferred Qualifications
- CompTIA A+/Network+
- Experience with PSA and RMM tools like ConnectWise Manage and Automate