Field Technician
Summary of Essential Job Functions
- The Field Technician will be primarily responsible for handling level 2 support calls, new workstation setups, installation and deployment, as well as troubleshooting hardware issues, desktop operating systems, security and other application issues. Our perfect candidate will possess a great degree of customer service skills and be able to effectively communicate with clients/customers and to follow through on all work assigned. May include daily travel to local clients.
- Summary of essential job functions
- Track & Update events in our professional services automation software in a clear & efficient manner
- Responsible for day-to-day operational maintenance, support, and upgrades for the following systems:
- Operating Systems: Microsoft Server 2008 to the most current version, Microsoft Windows 7 to the most current version, Apple macOS and iOS
- Enterprise Software: Microsoft Office 2013 to the most current version, Microsoft Office 365, Active Directory, endpoint security, and mobile device management
- Experience with computer compliance requirements as it relates to software patching, disk encryption and endpoint security
- Experience in support of desktops, laptops, servers, and mobile devices
- Troubleshooting, determining root cause, and repairing hardware and software problems
- Assisting with administration of server systems, including backup and system monitoring
- Asset inventory of Identifying, tracking, and decommissioning hardware
- Problem resolution and escalation as needed
- Orienting new end users in hardware, software, and network systems/services
- Communication skills to participate in project meetings and technical work sessions with co-workers and customers
- Excellent written and verbal communication skills
- The ability to complete training classes, personal study, and certification exams as assigned
- The ability to complete project and support documentation in a timely manner
- The ability to look for business opportunities and communicate them to Management or Sales
- Other duties as assigned
Minimal Requirements
- Minimum 3 years’ experience in computer hardware troubleshooting, new setups and installations
- Minimum 3 years’ experience in troubleshooting and supporting Microsoft Windows desktop operating systems, Microsoft Office suites, and Office 365
- Minimum 2 years’ experience with application/software installation, upgrades, and support
- Experience with local and network printer support
- Experience with using computer imaging solutions
- Bachelor’s Degree in Information’s Systems or similar, or equivalent work experience
- CompTIA A+ certified
Preferred Qualifications
- Experience working for an MSP/IT consulting firm providing local and remote support
- Office 365 certifications
- Apple macOS certifications or multi-year experience with operation and support of macOS
- Experience with ConnectWise and Automate/Labtech or similar PSA and remote management and monitoring software