Case Study: Increasing Efficiency and Engagement through Microsoft Teams

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Increasing Efficiency and Engagement through Microsoft Teams

LeadingAge CAST has released a new case study showing how LeadingAge CAST Supporter ProviNET Solutions and LeadingAge CAST Patron Cypress Living utilized Microsoft Teams to support and assist communications with Cypress Living’s COVID-19 response.

Increasing Efficiency and Engagement through Microsoft Teams” shares the experience of Cypress Living, the architect of innovative senior living solutions in Southwest Florida. Cypress Living sits as a central support organization for Cypress Cove, a continuing care retirement community, and Cypress at Home, which includes aging life care management, home care, and home health.

As Cypress Living and its affiliate organizations continue to grow, the organization was looking for a forward-thinking platform that would allow it to effectively and securely communicate with staff members in a timely and relevant manner. Cypress Living sought to leverage an emerging tool that was already built into the Microsoft Office365 suite called Microsoft Teams.

As a unified communication platform, Teams provides voice, video, and instant message capabilities within a single app. It also includes dozens of integrations with commercially available apps.