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ProviNET Solutions
 

Technology Services

If your company wants to be free to focus on your mission and core services, let ProviNET provide the resources and services you need to succeed. Whether it's a single project or full-time onsite work, we partner with you to assess your needs and deliver a customized solution.

ProviNET's range of technology services includes the following:

  • Infrastructure Analysis
  • Proactive Server Maintenance
  • Network Administration
  • Software Consulting, Installation and Support
  • Project Management
  • Help-Desk Support
  • System Integration
  • Desktop and Workstation Support
  • Hardware Service and Sales
  • High-tech classrooms (Smart board and tablet integration)

ProviNET is a proud Microsoft Silver Server PartnerGet on the right track: Infrastructure Analysis and Review
ProviNET will evaluate your network infrastructure, including hardware as well as software applications. We also assess the IT staffing and conduct interviews with key staff during the information gathering stage.

Upon completion of the discovery, ProviNET will meet with you, present our findings, and give you a report with recommendations for short- and long-term planning, staffing, and budgeting.

Proactive Server Maintenance
Your servers are the heart of your IT infrastructure, and it is essential to regularly assess their condition. In order to maintain a fully functioning, secure, reliable and efficient server, it needs to be routinely checked and updated with the latest software service packs and security patches.

With Proactive Server Maintenance, an experienced technician will monitor the health of the server hardware by:

  • Review the functionality and health of your applications
  • Review event logs for errors or signs of server health problems
  • Apply updates to Microsoft Exchange, Symantec Backup Exec or other backup software
  • Reboot your server if necessary and verify critical services start again.
  • Monitor your daily backups and notify you if they are failing to prevent data loss
  • If an issue is identified, a ProviNET technician will notify you and discuss your best course of action to repair the problem.

ProviNET Help Desk: Your Front Line of Defense in the War on Technology
No one likes calling a technical support line only to be greeted by an automated voice, asking them to press buttons. At ProviNET Solutions, we recognize that when you need help, you need it now. That's why we've created your front line of defense for all technology problems big and small, the ProviNET Help Desk! Need to know why your email attachment won't send, but don't have time to waste? Your server just went down and you need emergency help? Just calling to say hi? Call the ProviNET Help Desk and speak with a live technical support agent. In most instances, the ProviNET Help Desk will be able to resolve your problem quickly through the use of our remote assistance software package that is easily accessible from our home page. If a problem requires more in-depth support, it can be escalated to a team of experts.

Did you know?

ProviNET Solutions has a member of the staff on-call for emergencies 24 hours a day, 365 days a year.