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ProviNET Solutions
 

Help Desk - Tier 2

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, our 20 years of experience and growth has created a need for a Tier 2 Help Desk professional.

The Tier 2 Help Desk is responsible to a variety of configuration, troubleshooting, customer communication and service duties.

EOE

For considerations, submit resume with salary requirements.

Required Skill Sets:
- Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners
- Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software
- Perform remote problem resolution and troubleshooting
- Escalate tasks as necessary
- Maintain excellent customer relations through phone/electronic communication

Preferred Qualifications:
- Someone that seeks to be a Help Desk professional for a better part of his/her career
- Bachelor's degree or equivalent work experience
- Experience troubleshooting Microsoft products
- Ability to multi-task
- Strong customer service skills
- At least 2 years' experience with providing effective and efficient real-time support for a variety of desk-top technology users
- At least 2 years' experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers

Benefits:
Besides an energetic and "family oriented" work environment… All ProviNET employees are eligible for the following:
- Major Medical Insurance with three options
- Dental Insurance
- Basic Life Insurance
- Long Term Disability
- Short Term Disability
- Voluntary Term Life Insurance
- 401K Retirement Plans
- Credit Union
- Employee Assistance Program
- Flex Spending Account
- Vacation Pay, Sick Pay and Holiday Schedule
- Meal plan options

Apply today at careers@provinet.com