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ProviNET Solutions

Help Desk - Tier 2

ProviNET Solutions is a full-service IT company that offers a comprehensive spectrum of technology products and services. Based in Tinley Park, IL and reaching customers nationwide, our 20 years of experience and growth has created a need for a Tier 2 Help Desk professional.

The Tier 2 Help Desk is responsible to a variety of configuration, troubleshooting, customer communication and service duties.


For considerations, submit resume with salary requirements.

Required Skill Sets:
- Dispatch work orders received either via email or over the phone to appropriate ProviNET solutions staff and partners
- Ensure that staff tasks are followed up on in a timely fashion through use of ProviNET Solutions work order tracking software
- Perform remote problem resolution and troubleshooting
- Escalate tasks as necessary
- Maintain excellent customer relations through phone/electronic communication

Preferred Qualifications:
- Someone that seeks to be a Help Desk professional for a better part of his/her career
- Bachelor's degree or equivalent work experience
- Experience troubleshooting Microsoft products
- Ability to multi-task
- Strong customer service skills
- At least 2 years' experience with providing effective and efficient real-time support for a variety of desk-top technology users
- At least 2 years' experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers

Besides an energetic and "family oriented" work environment… All ProviNET employees are eligible for the following:
- Major Medical Insurance with three options
- Dental Insurance
- Basic Life Insurance
- Long Term Disability
- Short Term Disability
- Voluntary Term Life Insurance
- 401K Retirement Plans
- Credit Union
- Employee Assistance Program
- Flex Spending Account
- Vacation Pay, Sick Pay and Holiday Schedule
- Meal plan options

Apply today at